Packaging & Shipping
1. When I re-order pin badge, should I pay the mold fee again?
NO, we'll keep each mold for 2 years, during this time, you can re-order without mold fee.
2. Express shipping is too high, any other options for shipping?
Yes, we could also ship via China Post, E-package, or agent express with low cost.
3. My pin badge need to display, any show box
Yes, we could also provide gift box for awards medal.
4. I need pin badge very urgent, how fast you can produce it?
For most items, it will need only 3-7 days when in a rush. Depending on your item, our sales will check schedule and get a fastest production time for you.
5. UPS / TNT / DHL Express lost / broken my package, how could I do?
If you didn't receive it in time, please let us know, we'll check with express and get you an answer.
If you just receive part of your products, some cartons lost or broken, please complain with the shipper and take a photo when you touch them. Let us know at first time, and send us the photoes, we'll re-make the lost items for you for free and make claim on this to express.
6. I received my pin badge, but it’s wrong, how could I do?
If you provide wrong info and cofirmed wrong artwork or production plan, then sorry you will afford to re-make them.
7.Which type drawings we can accept?
JPG, PNG,PDF, AI,your ahnd-painted picture, even your ideals are all welcome, our professional designer can do art work for you.